Survey

1. Do you talk to customer service chatbots?

A. Yes, if it's the only option

B. No, I wait for a human

C. I find them helpful

2. How important is fast shipping to you?

A. Extremely important

B. Somewhat important

C. Not important

3. What type of products do you most frequently buy online?

A. Electronics

B. Clothing

C. Books & Media

D. Home Goods

E. Groceries

4. How much time do you spend on social media daily?

A. Less than 1 hour

B. 1-2 hours

C. 3-4 hours

D. More than 4 hours

5. How often do you dine out or order takeout?

A. Several times a week

B. Once a week

C. A few times a month

D. Rarely

6. What is your favorite household chore?

A. Cooking

B. Organizing/Cleaning

C. Grocery Shopping

D. Laundry

E. None

7. How important is a store's layout and ambiance to you?

A. Very important

B. Somewhat important

C. Not important

8. How often do you shop for groceries?

A. Daily

B. 2-3 times a week

C. Once a week

D. Less than once a week

9. What device do you use most for online shopping?

A. Smartphone

B. Laptop/Desktop

C. Tablet

10. What makes you loyal to a particular store or brand?

A. Rewards Program

B. Customer Service

C. Product Quality

D. Consistent Experience